We plugged in the modem and it sync’d fine, but we were not redirected to the comcast activation portal. I have no idea whether this has anything to do with the modem or if it’s entirely on the comcast side.
I will say that in our particular case, the installation was a royal pain. Gave us download speed (as measured by ookla) of 125Mb/s, and upload of around 11Mb.s.
Great product, no hassle from Comcast, good tech service person and overall positive experience. These two tasks only took 10 minutes and they were done correctly. Neither of the are available after Comcast loads their firmware on the Arris modem.ġ1. Bridged is when you want to use your own router/wifi. After successfully getting the phone to work, I asked the same person to do two other tasks: a) Disable wifi, and b) put the modem into ‘Bridged Mode’. They will call on the land line and then you can drop the cell to finish any other work.ġ0. You would probably be calling from your cell phone so don’t assume the incoming works. Tips: 1) Check to assure you have a phone dial tone and 2) ask them to call you back on the line that they activated. Doesn’t make sense, but they fixed the problem.ĩ. Note: the call I made sounded like it was going to a service technician, and then was answered by someone in Activation. I called the above phone number, stepped through the phone activation, and voila……the phone worked.Ĩ. My phone didn’t work after a successful on-line internet activation.ħ. Don’t be concerned if you connect to the activation web site, go thru all the steps successfully, activate the internet service, and then find that your phone isn’t working.Ħ. CMAC # is for the phone (I think) and on the modem as well as the stickers on top of the modem. Have your account number, phone number and CMAC # if you’re activating voice, address etc available for technicianĤ. It can be confusing getting a computer to ‘connect’ with the modem/router to activate, and if that’s your case, just call from the US 1 (800) 652-3446 to activate both internet and phone.ģ.
Follow Comcast directions for hooking up hardwareĢ. Modem works as advertised and is not the first Arris modem I’ve used. Used for Comcast 105 mbps service plus single line voice. Replaced a new Technicolor TC8305C modem that was installed in new service two days ago. Purchased this modem/gateway and got it yesterday.
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